Data Privacy Notice
We value your privacy here at HarborAtlasPaper
What We Gather
When you reach out for corporate floral designs or gift services, we gather the information you willingly provide. This covers your name, company name, email, phone, delivery addresses, and any specific specs for your floral needs. We also collect payment details when you place orders, though payments are processed securely through our partners.
For our corporate clients, we may collect additional business information such as company registration details, preferred delivery schedules, and budget requirements. This helps us provide tailored service that meets your business needs.
Our website automatically collects certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve our website performance and understand how clients find our services.
How We Use Your Information
We use your personal information primarily to fulfill flower orders and provide excellent customer service. This includes processing your orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
We at HarborAtlasPaper value your privacy and do not sell your personal information to third parties. We share information only when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the protection of your personal data with utmost seriousness and employ suitable technical and organizational safeguards to guard it. This involves secure data storage, encrypted communications, and restricted access to personal information within our organization.
Secure Storage
Personal data is kept in secure systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transfers are encrypted to safeguard information as it travels between your browser and our services.
Limited Access
Access to customer data is limited to authorized staff who require it to deliver services.
Although we employ robust security measures, no internet transmission method is completely secure. We continually update our security practices to counter emerging threats.
Your Privacy Rights
You hold substantial rights concerning your personal data. Depending on applicable laws, you may be entitled to access, rectify, delete, or limit how your information is used.
To exercise these rights, contact us using the details at the end of this policy. We will respond within a reasonable timeframe as mandated by applicable law.
Data Retention
We keep personal information only as long as needed to deliver our services and meet legal obligations. Retention durations differ based on the information type and the purpose it was gathered for.
Typical Retention Periods:
- Customer contact and order details: about 3 years after your last service interaction
- Payment transaction records: around 7 years for tax and accounting purposes
- Website analytics data: roughly 26 months for service improvement analysis
- Marketing communication preferences: Until you unsubscribe or two years of inactivity
Cookies and Site Tracking
We employ cookies and similar technologies to enhance your browsing experience and to gain insights into how visitors interact with our site. Cookies let us remember your choices and assess site performance.
You can manage cookie settings via your browser preferences. Note that turning off some cookies may impact how the site works. For full details on our cookie practices, please see our Cookie Policy.
Links to Third-Party Sites
Our site may include links to third-party websites or services. This privacy policy covers only HarborAtlasPaper and our site. We are not responsible for the privacy practices of external sites.
We encourage you to review the privacy policies of any third-party sites you visit via links on our site.
Policy Updates
We may revise this privacy notice from time to time to reflect updates in our operations, offerings, or legal obligations. If substantial changes are made, we will adjust the "Last Updated" timestamp at the top of this document.
We invite you to review this policy from time to time to stay informed about how we safeguard your privacy.
Reach Out Regarding Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we manage your information, please reach out to us.
Reach Out Regarding Privacy
HarborAtlasPaper Privacy Team
2 Flower Lane, London
London, United Kingdom SW1A 1AA
Email: [email protected]
Phone: +44 20 7946 0958
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within seven business days.